Customer Care

Ecco come distinguersi nella massa con l'”economia dell'attenzione

Smart Business

Ecco come distinguersi nella massa con l’economia dell’attenzione

Nella società dell’informazione l’attenzione del consumatore è un bene scarso, e come tale può essere analizzato attraverso la teoria economica. Per capitalizzarlo è bene concentrarsi …

#Customer Care #Omnichannel Customer Experience #economia dell'attenzione

Smart Business

Tutti più attenti all’esperienza: i nuovi consumatori ai tempi del Covid-19

Tutto è cambiato in questa nuova normalità che ancora tanto normale non è, e a subire la trasformazione spinta dal Covid-19 sono stati anche i …

#Customer Experience #Covid-19 #Customer Care

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